FAQs
How can my beneficiary collect the money?
We offer several options for your beneficiary to collect the money including through their CPayant wallet, bank account, or mobile wallet.
Why may it not be possible to process my money transfer?
1. My transfer is being reviewed
Sometimes transfers require additional review for security and compliance purposes. This process helps ensure your money reaches its intended destination safely and meets all regulatory requirements.
2. My transfer has been rejected
Your transfer may be rejected for several reasons: Insufficient account balance Incorrect recipient information Regulatory compliance issues Technical issues with the payment processor Suspicious activity detected
How can I change a transaction?
If you need to change a transaction, please contact our support team immediately via email or through the contact form on our website. We'll do our best to accommodate your request.
Please note that once a transaction has been processed and sent to the recipient, changes may not be possible. It's important to review all details carefully before confirming your transfer.
Can I cancel a transfer before it reaches its destination?
Yes, you may be able to cancel a transfer before it reaches its destination. Simply click 'Cancel' in your transaction history. However, please note that cancellation may not be possible once the transfer has been processed or if the recipient has already collected the funds.
Can I get a refund?
Refunds for in-app payments are processed according to our refund policy. If you made a payment within the CPayant app and need a refund, please contact our customer support team with your transaction details.
For external mobile wallet transactions, refunds depend on the policies of the respective wallet provider and may take longer to process. We work closely with our partners to ensure refunds are handled as quickly as possible.
Please note that refund processing times may vary depending on the payment method used and the policies of involved financial institutions.
How can I send money with CPayant?
Sending money with CPayant is simple. First, link your bank account or wallet to your CPayant account. Then, enter the recipient's details and the amount you want to send. Review the transaction details and confirm to send the money instantly.
What information does my beneficiary need to collect the money?
ID is not always needed for your beneficiary to collect money. However, some banks or agents may require identification for security purposes, especially for larger amounts. We recommend your beneficiary brings a valid ID when collecting funds to avoid any potential delays.